The CM Punjab Rashan Card Complaint Guide 2026 has brought much-needed relief to millions of families across the province. However, as with any large-scale welfare program, you might face issues like card delivery delays, biometric failures at karyana stores, or find your name missing from the eligibility list. To address these problems, Chief Minister Maryam Nawaz has established a multi-channel complaint system to ensure that no deserving citizen is left behind.
In 2026, the government has launched the “Maryam Ko Batain” initiative, a dedicated feedback and grievance portal designed specifically to resolve public issues within hours. This guide explains how you can use these official tools to get your Rashan Card problems solved quickly and transparently.
Common Problems Faced by Beneficiaries
Before lodging a complaint, it is helpful to identify the exact nature of your issue. Most complaints in 2026 fall into these categories:
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Registration Delays: You applied via the PSER portal but haven’t received a confirmation.
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Payment/Subsidy Issues: Your card shows a balance, but the registered shopkeeper refuses to provide the discounted rashan.
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Biometric Failure: The shop’s machine cannot verify your thumbprint.
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Eligibility Mistakes: You are deserving, but the portal says you are “Ineligible” due to an incorrect PMT score.
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Card Activation: You received the Nigehban/Rashan card but it is not working at the ATM or utility store.
Method 1: Lodge Online Complaints via “Maryam Ko Batain” Portal
The Maryam Ko Batain (MKB) Portal is the fastest way to reach provincial authorities. It is directly monitored by the Chief Minister’s Secretariat.
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Access the Portal: Visit the official link at mkb.punjab.gov.pk.
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Sign In: Use your 13-digit CNIC and the mobile number you used during registration.
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Select “Register Complaint”: Look for the “Shikayat Darj Karain” or “New Complaint” button.
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Describe Your Issue: Clearly explain the problem. For example, “I am eligible but haven’t received my card” or “The retailer is charging extra for flour.”
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Submit and Track: Once submitted, you will receive a Tracking ID via SMS. You can use this ID on the same portal to see if your complaint is “Under Review” or “Resolved.”
Method 2: Call the Official CM Punjab Helpline
If you are not comfortable using a website, the telephone helpline is a reliable alternative. For 2026, the government has integrated several help desks into a central system:
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Primary Helpline: 1000 (Maryam Ko Batain Helpline)
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Secondary Helpline: 0800-02345 (CM Complaint Cell)
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BISP/PSER Specific: 8123 (For status and general queries)
When you call, keep your original CNIC and your registered SIM handy. The operator will ask for your ID number and address to verify your identity before registering the complaint in the system.
Method 3: In-Person Grievance Centers (Tehsil Level)
For physical issues like biometric failures or data corrections in your NSER survey, an in-person visit might be necessary. You can visit:
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e-Khidmat Markaz: Available in almost every district, these centers have dedicated counters for Rashan Card and PSER issues.
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Assistant Commissioner (AC) Office: Every Tehsil has a complaint desk where you can report shopkeepers who are misusing the subsidy system.
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Tehsil Activation Centers: If your card isn’t working, visit the nearest Bank of Punjab (BoP) branch or the designated Tehsil Activation Center.
Tips for Fast Resolution of Your Complaint
To ensure your problem is solved in the first attempt, follow these expert tips:
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Be Specific: Instead of saying “My card isn’t working,” say “My card shows ‘Invalid PIN’ at the Habib Bank ATM in Lahore.”
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Provide Proof: If a shopkeeper is overcharging, try to note the shop’s name or the machine’s ID number.
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Avoid Multiple Complaints: Submitting the same complaint five times on the portal can actually delay the process. Stick to one tracking ID.
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Check Your SIM: Ensure your mobile SIM is active and registered on the same CNIC as your Rashan Card, as all updates are sent via SMS.
The Rashan Card Complaint System 2026 is designed to empower the poor and hold officials and shopkeepers accountable. By using the 1000 helpline or the MKB portal, you are helping the government make the program more transparent for everyone.