As of February 2, 2026, the Benazir Income Support Programme (How to Change Mobile Number in BISP Record) has made it mandatory for all beneficiaries to have an active mobile number registered under their own CNIC. With the rollout of the BISP Digital Wallet and 8171 SMS alerts, your mobile number is now your primary link to your Rs. 13,500 payment. If you have lost your SIM, changed your network, or are using a number registered to someone else, you must update your records immediately to avoid payment blocks.
Updating your mobile number is a critical step in the 2026 Dynamic Survey process, ensuring you receive real-time notifications for payment releases and eligibility updates.
Why Updating Your Mobile Number is Mandatory in 2026
In the current payment cycle, the government has shifted toward a more secure digital infrastructure. Having an outdated or incorrect number can lead to several issues:
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Missing 8171 Alerts: You will not receive the official confirmation SMS when your February 2026 installment is released.
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Digital Wallet Blocks: The new BISP Digital Wallets require an OTP (One-Time Password) sent to your registered mobile number for activation and withdrawals.
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Biometric Failures: During verification at ATMs or campsites, your registered mobile number is often cross-matched with your biometric data.
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Fraud Prevention: Ensuring the number is in your name prevents unauthorized agents from redirecting your funds.
Step-by-Step Guide to Change Your BISP Mobile Number
Currently, for security reasons and to prevent identity theft, BISP does not allow mobile number changes through a simple SMS or third-party apps. You must follow the official provincial protocol:
1. Visit the Nearest BISP Tehsil Office
Locate your local BISP Registration Center (Tehsil Office). These offices are equipped with the NSER Dynamic Survey counters where records are updated in real-time.
2. Bring Required Documents
You cannot update your record without the following:
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Original CNIC: Must be valid and not expired.
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New Registered SIM: The SIM card must be active and registered at NADRA against your own CNIC.
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Mobile Phone: Carry the phone with the new SIM inserted to receive the test verification SMS.
3. Biometric Verification
At the counter, the BISP official will ask for your thumbprint on the biometric scanner. This ensures that only the genuine beneficiary is requesting the change.
4. Update via NSER Desk
Request the official to update your “Contact Information” in the National Socio-Economic Registry (NSER). Provide your new 11-digit mobile number. The official will enter it into the system, and you will receive an instant confirmation code to verify the link.
Can You Change the Number Online via 8171 Portal?
As of February 2026, the 8171 Web Portal is primarily used for checking eligibility and payment status.
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Limited Corrections: While you can check if your data is “Under Review,” the portal does not currently allow a direct mobile number swap for security reasons.
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Complaint Cell: You can lodge a complaint regarding “Mobile Number Issues” on the official BISP website (bisp.gov.pk) or through the Pakistan Citizen’s Portal if you are unable to visit an office.
Important Checklist for a Successful Update
Before you leave the Tehsil office, ensure the following:
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The “Ported” SIM Issue: If you have moved your number from one network to another (e.g., Jazz to Telenor), mention this to the official, as “ported” numbers sometimes face SMS delivery delays.
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Wait for 8171 Confirmation: Once updated, you will receive a message from 8171 within 24 to 48 hours stating: “Aap ka mobile number BISP record mein tabdeel kar diya gaya hai.”
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Verify on Portal: After 3 days, check the 8171 portal again to see if your updated status is reflected.
Warning: Never give your CNIC or mobile number to unofficial “BISP Agents” in WhatsApp groups or Facebook comments. Only official BISP Tehsil offices are authorized to change your sensitive records.